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NEW Collections Virtual Agent Chatbot - NOW AVAILABLE!
The Collections Virtual Chatbot Agent widget is available 24/7. Find the Chatbot widget at the bottom right-hand corner of this page.
This automated customer communication resource is designed to allow access to information and options on Collections cases.
Quick and Easy Access to:
- Automated answering of FAQ questions
- Automated payment processing
- Request Traffic School (based on case eligibility)
- Enter OCPay # or case number to request case specific information
Due to COVID-19, members of the public have limited access to our court facilities and are not allowed to enter unless they have been notified by the Court
that they have a hearing, or an appointment scheduled. We encourage you to conduct business online via online services using My Court Portal which can be
accessed as a guest user or creating an account.
For the best experience, use a Google Chrome Internet Browser.
My Court Portal Services for Collection Cases include:
- Establishing a Payment Plan
- Making Payment in Full or Monthly Payment
- Submitting Electronic Correspondence
- Submitting Proof of Correction Electronically
- Setting Up Automatic Reminders
- Viewing Case Status and Case Information via Dashboard Setting
To view Frequently Asked Questions (FAQs) regarding My Court Portal, please click here.
The Collection Call Center is open Monday through Friday 8:00a.m. – 4:00p.m. excluding Holidays at (657) 622-8459.
Please reference your OC Pay Number. If you do not have your OC Pay Number, please visit our home page here and select , "Get OC Pay Number" from the Home tab dropdown.